Returns & Exchanges
We're sorry your order didn't work out, so let us make things right. First, read through our Returns Policy, then get the ball rollin' on your online return.
Should you need to return an item purchased from a QUÈLLYRUE Collection, please contact the QUÈLLYRUE team at firstname.lastname@example.org and we will be in touch within 24 hours with mailing details for our US offices. We will offer a refund for eligible items returned to us within 14 days after you have received your order. Refunds are issued in the original form of purchase for all items. You will be refunded within 7 days of our receipt of the product in our US offices.
Please note: the postage costs for returning goods are the customer's responsibility and will only be reimbursed in the case of ncorrectly shipped items. We recommend purchasing insurance and delivery confirmation to ensure that we safely receive your return.
Your garment/s must meet the below requirements to be returned:
- Returned within the time frame
- Returned in new, unused condition.
Sorry no garments that smell of perfume, deodorant or have make-up stains or marks on them will be accepted. If garments are returned in this state, we may need to send these back you. However our customer care team will contact you.
Items Not Eligible for Refund or Exchange:
• Gift Cards
• Custom-made items
• Items marked as SALE and FINAL SALE.
• Free gifts or promotional items with retail value.
• We cannot accept returns due to wear and tear.
• Shipping charges, except in cases where we have made a shipping error.
We reserve all rights to decide whether the product(s) are in fact eligible for a return or exchange. We do not offer refunds, replacements or exchanges if your item has been worn, washed, altered, or due to wear and tear.
All items must be returned with original packaging intact, otherwise they are non-refundable and will receive no refund or exchange.
What if there was something wrong with my order?
Email us right away so we can make things right. Reach us at email@example.com
How long will my refund take?
US ORDERS: Please allow up to 7 days from the day you post your return for your account to be refunded (Refunds processed through PayPal can take a few days to completely transfer).
INTERNATIONAL ORDERS: Please allow up to 4 weeks from the day you post your return for your account to be refunded (Refunds processed through PayPal can take a few days to completely transfer).
Your refund will be issued to your original payment method.
To lodge a return:
*Please await an acceptance email before shipping your return. Your acceptance email will include our return address, and please note that customers are responsible for return shipping charges.
At all times, QUÈLLYRUE will honor a no-questions-asked, 24-hour order cancellation from the time of purchase.