Shipping & Delivery


 
All QUÈLLYRUE products are crafted by the artisan especially for you and are mailed directly from QUÈLLYRUE’s offices in New York. QUÈLLYRUE will continue to make every effort to ship your order as quickly as possible, however, please note that order processing time may increase as every item is handmade. At the current moment all orders are running on a 2-PLUS weeks (10+ business days) processing/production time. Weekends and holidays do not count as business days. You have up to 24 hours after placing your order to cancel.

How long does it take for my order to ship?

We ship all orders as quickly as possible, but please note that there may be processing delays in shipping during sale events and peak shopping days. If you need to receive your package by a specific date, you can always contact us for help in choosing the right shipping method to get it there on time!

US Shipping

We ship via USPS to the continental US and worldwide.

US shipping can take up to two weeks to arrive, with the average order arriving in 3-10 business days from shipment date. Please contact us at quellyrue@gmail.com should you require a faster shipping option (additional charges apply).

QUÈLLYRUE is not responsible for delivery delays. We encourage our customers to allow ample time for delivery as well as unplanned delays.

International Shipping

International orders are shipped via USPS First class mail and can take anywhere from a week to a month for delivery. We have no control over the delivery time for your order unless you upgrade to expedited shipping class that insures a specific shipping time and tracking information.

Please review USPS shipment options below:

First Class Mail International is typically takes 1 to 2 weeks for arrival, but can take up to about 4 weeks so be prepared for that possibility. Some international First Class Mail shipments include a tracking number, but we have to be honest and tell you that they are essentially useless. Tracking information on international First Class Mail packages is not updated as the package leaves the United States, and sometimes even before.

Priority Mail International is typically delivered in 6-10 business days, per USPS. It is generally a more reliable shipping method than First Class Mail International and includes a tracking number that is more often updated after leaving the United States, but not guaranteed.

Priority Mail Express International is typically delivered in 3-5 business days, per USPS. This shipping option is a lot like Priority Mail International, just faster and more reliable.
Please email quellyrue@gmail.com PRIOR to placing an order if you wish to purchase an expedited shipping rate.
*Please note all international customs charges and taxes are payable by the receiver. QUÈLLYRUE is not responsible for any additional charges incurred for shipping orders internationally.
For more information on customs charges for each country please contact your customs authority. We will not mark packages as ‘gifts’ on customs forms.

Lost / Damages

Once your parcel has left our warehouse, it is the property of the United States Postal Service (USPS)  and QUÈLLYRUE is legally not responsible for any lost or damaged parcels. However if your parcel does not reach you within our delivery time, we will do all we can to track and find your parcel for you. Please contact us at quellyrue@gmail.com.
Our obligations have been fulfilled once your package has shipped.

Shipping Address

Please ensure that the postal address provided at checkout is your correct address as we take no responsibility if you do not receive your item due to providing us with an incorrect address. If your order has already shipped and you contact us with an address change, you are responsible for the additional shipping charges. Abandoned and refused packages will not be refunded.